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Chapter 13 Communicating in Organizations

1. Non-verbal communication
Go to the site:
http://www.dest.gov.au/nwt/hospitality/comm_non.htm
In groups of 3 or 4 students, take turns answering each of the questions listed.

2. Team communication
Go to the site:
http://www.businessballs.com/teambuildinggames.htm
In a group of 3 students, select a puzzle, quiz or game to complete as a group.
After participating in the activity discuss:

1. Why was this activity useful/not useful?
2. Did this activity speed up the Forming stage of team development?
3. How would you adapt this activity (or select another activity) for use during the Forming stage of the next team you are a part of.
4. Be prepared to discuss your ideas with the rest of the class.

3. Barriers to communication
Go to the site:
http://www.hodu.com/barriers.shtml
Of the top 7 barriers to communication listed, place them in order from most significant to least significant, given your experience.
Compare your list with that of a colleague.