Multiple Choice
Identify the choice that best completes the
statement or answers the question.
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1.
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Kraft has created Tassimo, a coffee brewing machine for home use. While
one cup of Tassimo-brewed coffee costs six times more than a cup of instant coffee, it does cost less
than coffee bought outside the home. With its new coffee machine, Kraft is responding to
consumers’ desire for healthier eating and for more convenience. The development of
Tassimo reflects how companies develop products in response to changes in the _____ dimension of its
general environment.
a. | international | b. | technological | c. | sociocultural | d. | economic | e. | task |
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2.
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India’s fragmented retail market is characterized by millions of tiny,
ramshackle shops. It is nearly impossible for foreign retailers to enter the market. To
bypass restrictive conditions in India and reach the large market in India, some international
retailers have been operating as wholesalers while letting their Indian partners conduct the actual
retail transactions. In this situation, international retailers are acting as:
a. | suppliers | b. | customers | c. | competitors | d. | employees | e. | outsourcers |
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3.
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In an environmentally unadaptive corporate culture, managers:
a. | tend to behave somewhat insularly, politically, and
bureaucratically | b. | pay close attention to all of their constituencies | c. | initiate change when
needed to serve their legitimate interests | d. | strongly value people and processes that can
create useful change | e. | must rely on delegation and change
agents |
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4.
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Elements of the external environment of an organization include:\
a. | Government legislation changes | b. | Employee morale | c. | Managerial
motivation | d. | Organizational culture | e. | Physical layout of the
workplace |
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5.
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Elements of the general environment of an organization include:
a. | Transportational, socio-political, economic, legal-political | b. | Transactional,
socio-cultural, environmental, legal-political | c. | Technological, socio-cultural, environmental,
legal-political | d. | Technological, socio-cultural, economic, legal-political | e. | Technological,
socio-cultural, economic, lateral |
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6.
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Elements of the internal environment of an organization include:
a. | Competitors, culture, and suppliers | b. | Competitors, labour market, and
government | c. | Employees, government and customers | d. | Customers, culture, and
competitors | e. | Employees, culture, and management |
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7.
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Which of the following is part of the organization’s legal-political
dimension of the general environment?
a. | Federal government regulations | b. | Provincial government
regulations | c. | Local government regulations | d. | All of the above | e. | None of the
above |
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8.
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Customers are people and organizations who
a. | Supply parts to the organization | b. | Sell services to the
organization | c. | Acquire goods or services from the organization | d. | Provide labour to
the organization | e. | Help to market the organization’s products or
services |
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9.
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Examples of competing organizations in Canada are:
a. | McDonald’s and The Hudson Bay Company | b. | Bell Canada and
Zellers | c. | Tim Horton’s and Ford Motor Company | d. | Tim Horton’s
and Starbuck’s | e. | Wal-Mart and
Starbuck’s |
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10.
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An example of a supplier to a paper manufacturing company would likely be
a
a. | Telephone company | b. | Logging company | c. | Government
organization | d. | Steel company | e. | Clothing
company |
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11.
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Competitive intelligence (CI) refers to activities that are designed to
a. | Help communication inside the organization | b. | Increase production
of existing products | c. | Minimize waste in factory
operations | d. | Gain assistance from government tax programs | e. | Get as much
information as possible from one’s rivals |
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12.
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Characteristics of the partnership orientation include:
a. | Suspicion | b. | Lawsuits | c. | Short-term
contracts | d. | Trust | e. | Limited information and
feedback |
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13.
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Visible elements of corporate culture does NOT include
a. | Artifacts | b. | Artificial intelligence
(AI) | c. | Slogans and ceremonies | d. | Symbols | e. | Office
layout |
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14.
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One positive way of showing that a company has a history of standing behind its
workers and supporting them in delivering excellent customer service is
a. | To tell stories | b. | To punish initiative | c. | To create new
rules | d. | To deny training to employees | e. | To create new discipline
procedures |
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15.
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Elements of an organization with a results-oriented culture might
include:
a. | Criticism of personal initiative | b. | Team-based projects | c. | Group support
sessions | d. | A reward for the most products sold | e. | No individual
bonuses |
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