Name: 

Richard Ellis was in charge of the plans for the board of directors meeting.  After planning the agenda, doing site preparation, and making sure all paperwork was ready, he made sure the member who was diabetic had sugar-free cookies, the extra-hard mattress had been installed in the room used by the member with a bad back, and the front steps were cleaned because it just made the entryway look better.  Ellis exhibited:

Which of the following is one of the Big Five personality factors?

The new CEO of Gertner Plumbing believes that he should be in charge, that his employees are there to do what he tells them to do, and that there is a definite pecking order among the other company managers according to their status in the company.  This CEO subscribes to the belief known as:

Tracy, the store manager, is convinced that all employees are as goal-oriented as she is.  This is an example of __________.

Three factors that influence whether an attribution will be external or internal include:

Fundamental attribution error is the tendency to underestimate the influence of ________ factors on another’s behaviour and to overestimate the influence of ________ factors.

The Big Five personality factors are dimensions that describe an individual’s:

The four basic components of emotional intelligence (EI) are:

The tendency to direct much of one’s behaviour toward the acquisition of power and the manipulation of other people for personal gain is known as ___________.

The test that measures a person’s preference for introversion versus extroversion, sensation versus intuition, thinking versus feeling, and judging versus perceiving is known as the ___________.

Sabastian’s ability and personality match the requirements of his job at Maple Leaf Foods.  From this we would say that he has good ___________.

Julie’s performance has improved over her fifteen years of career experience.  From this we would say that she has experienced ___________.

The four fundamental learning styles include:

Joanna is experiencing frustration and anxiety in her job.  From this we can deduce that she is:

Thomas enjoys his time at work and is a very patient person.  In addition he also looks forward to playing the piano every evening after work.  We would characterize his behaviour as:

The four categories of work stressors include:

Monica is uncertain about what behaviours are expected of her in her new role as Division Manager.  We could say she is experiencing _________.

Michela is experiencing demands coming from two directions – her employees want additional staff to be hired while her supervisor demands that all extra costs be cut.  We could say she is experiencing _________.

Jonas is experiencing considerable individual stress.  Recommendations on how he might manage his stress include: