Multiple Choice
Identify the choice that best completes the
statement or answers the question.
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1.
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A pay increase would be an example of a(n) _____ reward, whereas a feeling of
satisfaction at completing a task would be an example of a(n) _____ reward.
a. | intrinsic; extrinsic | b. | extrinsic; intrinsic | c. | tangible;
extrinsic | d. | intrinsic; tangible | e. | tangible;
hidden |
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2.
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When the female department manager learned she was earning $10, 000 less
annually than a male employee performing the same job, she was angry and quit her job.
According to Herzberg's two-factor theory:
a. | her existence needs were not being satisfied. | b. | her need for
achievement was being ignored by her employer. | c. | motivators led to job
dissatisfaction. | d. | hygiene factors have resulted in her job dissatisfaction. | e. | she did not share
goal similarity with her employer. |
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3.
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When the female department manager learned she was earning $10, 000 less
annually than a male employee performing the same job, she was angry and quit her job. What
motivational theory focuses on her desire to be treated fairly?
a. | Herzberg's theory-factor theory | b. | reinforcement theory | c. | equity
theory | d. | ERG theory | e. | expectancy
theory |
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4.
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Keisha Loring was planning to quit her job as a personal assistant. There
were just too many tasks. She had to manage her boss's daily schedule, handle all his
phone calls, type his letters, pick up his dry cleaning, and take notes at all meetings he had to
attend. She had reached the point of not being motivated to do any of them when her boss
decided to hire a secretary to handle paperwork, phone calls, and shorthand duties. What method
did Loring's boss use to motivate her?
a. | job simplification | b. | job enlargement | c. | job
elimination | d. | job rotation | e. | job enrichment |
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5.
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The five categories in Maslow’s Hierarchy of Needs Theory are:
a. | physiological, safety, belongingness | b. | compassion, understanding,
caring | c. | esteem, self-actualization | d. | A and C but not B | e. | A and B but not
C |
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6.
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The three categories of needs found in ERG Theory are:
a. | excellence, relevance, and goals | b. | existence, relatedness, and
growth | c. | esteem, rewards, and goodwill | d. | elevation, reduction, and
guidance | e. | experience, rewards, and growth |
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7.
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The three most frequently studied needs of David McClelland’s Acquired
Needs Theory are:
a. | Need for power, achievement and status | b. | Need for achievement, socialization and
growth | c. | Need for affiliation, achievement and power | d. | Need for
achievement, power and influence | e. | Need for power, balance and
motivation |
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8.
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The four key components of Lock and Latham’s Goal-Setting Theory
are:
a. | feedback, goal specificity, goal attainment and goal accuracy | b. | goal specificity,
goal difficulty, goal acceptance and feedback | c. | goal difficulty, goal acceptance, goal accuracy
and rewards | d. | feedback, goal acceptance, goal dependency and goal communication | e. | goal difficulty,
goal acceptance, goal targeting and rewards |
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9.
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The assumption that positively reinforced behaviour tends to be repeated and
unreinforced or negatively reinforced behaviour tends to be inhibited is known as the:
a. | Law of Inaction | b. | Law of Effect | c. | Law of
Relativity | d. | Boyle’s Law | e. | Murphy’s
Law |
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10.
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The four types of reinforcement are:
a. | group reinforcement, motivation, punishment and extinction | b. | extinction, positive
reinforcement, rewards and punishment | c. | avoidance learning, punishment, discipline, and
extinction | d. | positive reinforcement, avoidance learning, punishment and
extinction | e. | Career support, positive reinforcement, negative reinforcement, and group
learning |
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11.
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Charmine receives a pay increase every two years. This planning of her
positive reinforcement is known as a(n) _________.
a. | individual reinforcement plan | b. | allocation of reinforcement | c. | reinforcement
distribution | d. | reinforcement dispersal | e. | schedule of
reinforcement |
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12.
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The four types of partial reinforcement include:
a. | Fixed-interval schedule and Fixed-ratio schedule | b. | Fixed-ratio schedule
and Variable-intangible schedule | c. | Variable-interval schedule and Variable-ratio
schedule | d. | A and B but not C | e. | A and C but not
B |
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13.
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Connie enjoys the fact that her employer moves her from one job to another to
provide her with variety and stimulation. This type of job design is known as _____.
a. | job planning | b. | job rotation | c. | job
engineering | d. | job relevancy | e. | job
architecture |
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14.
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The Job Characteristics Model is a model of job design that comprises:
a. | core job dimensions | b. | critical psychological
states | c. | employee growth and strength | d. | A, B and C | e. | A and C but not
B |
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15.
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The five dimensions identified by Hackman and Oldham that determine a
job’s motivational potential include:
a. | Job dimensions, skill identity | b. | Skill variety, task
identity | c. | Task significance, autonomy, and feedback | d. | B and C but not
A | e. | A and C but not B |
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