Multiple Choice
Identify the choice that best completes the
statement or answers the question.
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1.
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Cir is a family-owned Italian conglomerate. Its new CEO recently informed
his employees that the company would be experiencing a major restructuring in its European
holdings. Its CEO chose to explain the rationale for the restructuring to its stakeholders
through a newspaper article. In terms of the communication process, the newspaper served as
a(n):
a. | encoding device | b. | channel | c. | decoding
device | d. | feedback device | e. | disseminator |
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2.
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Effective listening involves:
a. | a passive listening style | b. | minimal involvement | c. | an ability to resist
distraction | d. | daydreaming | e. | all of these |
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3.
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Which of the following is NOT a typical example of downward
communication?
a. | implementation of goals and strategies | b. | financial and accounting
information | c. | procedures and practices | d. | performance feedback | e. | indoctrination |
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4.
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A meeting of the heads of the company's production, marketing, sales,
research, and accounting departments is an example of _____ communication.
a. | upward | b. | horizontal | c. | downward | d. | formal | e. | centralized |
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5.
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A dialogue across boundaries and hierarchical levels about the
team’s or organization’s vision, critical strategic themes, and the values that help
achieve important goals is known as a ___________.
a. | strategic vision | b. | strategic conversation | c. | strategic
arrangement | d. | strategic command decision-making | e. | strategic application of the corporate
vision |
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6.
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Formal reports, telephone calls, e-mail messages, and face-to-face meetings are
all examples of __________.
a. | communications channels | b. | communications messages | c. | communications
decoding techniques | d. | communications encoding
techniques | e. | communications monitoring points in the organization |
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7.
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An example of a formal communication channel would be:
a. | “water cooler chat” | b. | messages from a manager to someone who reports
to them | c. | speaking to a supplier on the telephone | d. | verbal discussions
at the company picnic | e. | ideas sharing between
co-workers |
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8.
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A team communication structure in which team members communicate through a
single individual to solve problems or make decisions is known as _________.
a. | informal networking | b. | a support group | c. | group decision
making | d. | a centralized network | e. | a learning
organization |
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9.
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Cynthia is able to acquire and cultivate many personal relationships that cross
departmental, hierarchical, and organizational boundaries. Cynthia is skilled in
_________.
a. | friend acquisition | b. | personal networking | c. | communication
development | d. | listening | e. | showing care in the
workplace |
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10.
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Acme Steel Company shares all types of information throughout the company,
across functional and hierarchical levels. This type of communication is known as
_________.
a. | hierarchical communication | b. | open communication | c. | closed
communication | d. | managed communication | e. | free-spirited
communication |
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11.
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Acme Steel Company shares all types of information throughout the company,
across functional and hierarchical levels. This type of communication is known as
_________.
a. | hierarchical communication | b. | open communication | c. | closed
communication | d. | managed communication | e. | free-spirited
communication |
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12.
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Four primary skills for communicating in a crisis include:
a. | maintain focus, be visible, get the awful truth out, communicate a vision for the
future | b. | maintain focus, be visible, get the awful truth out, show caring, delegate
blame | c. | maintain focus, be visible, communicate widely, reaffirm
authority | d. | get the awful truth out, communicate a vision for the future, assign blame, repeat
company slogans | e. | communicate a vision for the future, reaffirm formal hierarchy, hold information
meetings, support junior managers |
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13.
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Individual barriers to communication include:
a. | problems with emotions and perceptions held by employees | b. | selecting the wrong
channel or medium for sending a communication | c. | semantics | d. | sending inconsistent
cues between verbal and nonverbal communications | e. | all of the
above |
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14.
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Organizational barriers to communication include:
a. | status and power differences; the absence of formal channels | b. | differences across
departments in terms of needs and goals; poor coordination | c. | the communication
flow may not fit the team’s or organization’s task | d. | A, B and
C | e. | A and B but not C |
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15.
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The meaning of words and the way they are used is known as _________.
a. | diction | b. | discourse | c. | semantics | d. | lexography | e. | phenomenology |
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