Multiple Choice
Identify the choice that best completes the
statement or answers the question.
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1.
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The New Bedford faculty and administrators created a _____ to recommend to the
college admissions office what to do with students who had attended colleges that had been damaged by
Hurricane Katrina and that now want to enter their school without the usually required
transcripts.
a. | committee | b. | self-directed team | c. | project
network | d. | command team | e. | special-purpose
team |
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2.
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Nutritionists from high schools all over the Province of Ontario have been asked
to make recommendations for a viable plan to remove vending machines from school cafeterias.
They will use videoconferencing and e-mail to coordinate their efforts. This is an example of a
_____ team.
a. | vertical | b. | functional | c. | horizontal | d. | command | e. | virtual |
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3.
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Holly Nimitz is a member of a team her organization created to reduce her
employer's waste by 20 percent. She has assumed the socioemotional role for the team. This
means she:
a. | initiates ideas on recycling. | b. | reconciles group conflict. | c. | offers opinions on
ways to reduce waste. | d. | asks for facts on the organization's
current recycling measures. | e. | stimulates the team to get looking for a
solution when interest wanes. |
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4.
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Chris Flowers is the head of the Cosmetics, Toiletries, and Perfume Association
in the UK. Flowers is on a team that is dealing with problems associated with creating
ingredient labels. During the ________ stage of team development, it will become evident which
members of the team have a predetermined idea on what should be listed in ingredient labels and which
individuals are opposed to any ingredient labels, and members will clarify their roles.
a. | forming | b. | adjourning | c. | norming | d. | performing | e. | storming |
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5.
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Which of the following is one of the ways that team norms develop?
a. | jurisdictional ambiguities | b. | primacy | c. | a
groupthink | d. | communication breakdowns | e. | all of these |
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6.
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Which style for handling conflict requires a moderate amount of assertiveness
and a moderate amount of cooperativeness?
a. | collaborating | b. | avoiding | c. | accommodating | d. | compromising | e. | competing |
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7.
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James Qian from China, Takayuki Nakamura from Japan and Jose Aleman from Mexico
are members of a work team that often operate as a virtual
team and at least once a year meet face
to face. James, Takayuki and Jose are members of a ________.
a. | committee | b. | global team | c. | horizontal
team | d. | formal team | e. | self-directed
team |
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8.
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Monika devotes personal time and energy to helping the team accomplish its
task. Monika is taking on a ________.
a. | committee leader role | b. | task specialist role | c. | troubleshooter
role | d. | conflict resolution role | e. | monitor role |
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9.
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Robert felt comfortable bringing his seven year old daughter with him to work
during school holidays as this was common among firms in his industry. This norm of including
children in the workplace brought from outside the organization is known as ________.
a. | carryover behaviour | b. | norming behaviour | c. | borrowing
behaviour | d. | mirroring behaviour | e. | forming
behaviour |
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10.
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The five styles of handling conflict are:
a. | competing style, collaborating style, and controlling style | b. | avoiding style,
accommodating style, and compromising style | c. | competing style and collaborating
style | d. | A and B but not C | e. | B and C but not
A |
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11.
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The potential benefits of teams include:
a. | level of effort, satisfaction of members, expanded job knowledge and
skills | b. | satisfaction of members, expanded job knowledge and skills, organizational
responsiveness | c. | satisfaction of members, expanded job knowledge and skills, organizational
accuracy | d. | A and B but not C | e. | A and C but not
B |
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12.
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The potential costs of teams include:
a. | power realignment and free riding | b. | coordination costs and revising
structures | c. | coordination costs and revising systems | d. | A and B but not
C | e. | A and C but not B |
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13.
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A firm decided to remove the walls between desks in order to promote a high
degree of contact between employees. The presence of others to influence an individual’s
motivation and performance is known as _________.
a. | social facilitation | b. | social loafing | c. | social
engineering | d. | social productivity | e. | social
factionalization |
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14.
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Clarence enjoys being a part of a team and he does not feel that he needs to
contribute anything to the team. Clarence could be called a _________.
a. | underutilized asset | b. | loafer | c. | dysfunctional
worker | d. | free rider | e. | social
liability |
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15.
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The time and energy to coordinate the activities of a team to enable it to
perform its task are known as _________.
a. | opportunity costs | b. | variable costs | c. | fixed
costs | d. | liability costs | e. | coordination
costs |
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